Director, Data Analytics (Customer Experience / Member Growth & Retention)

Job Summary As a member of the Customer Experience team, the Director, Data Analytics ensures timely creation of key Executive and Health plan management reports, as well as providing critical analytical insights. This role will assist in developing, implementing and monitoring the organization's enrollment, utilization and operational-related reporting and analytics to support business and customer satisfaction decision making. Drives analytic engagement among interdepartmental customers including, but not limited to, IT; Finance; Actuarial, Claims, Call Centers and Utilization and Care Management. Manages data analytic staff who assist in the development and execution of standard and ad-hoc reporting along with supporting analysis as needed. Knowledge/Skills/Abilities • Design and develop analytical reporting tools to efficiently measure, monitor, and communicate clinical, operational & financial results. • Lead end-to-end efforts to establish a comprehensive set of actionable report