Technical Account Manager - EMEA

An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase > Read up on our $100m Series C Learn more about our culture > 🔍 What will you be doing? Payment performance & risk mitigation Proactively monitor merchant integration and payment performance (authorisation rates, network tokenisation coverage, routing configuration) and flag risk before it becomes a problem. Recommend and drive routing/NT/config changes, making the economic case (auth rate, cost) for why they matter. Integration debugging Root-cause complex technical issues hands-on, failures, SDK conflicts, webhook gaps, using logs, traces and API behaviour. Loop in Primer engineerin