IT Support & Infrastructure Engineer

Are you an experienced IT professional looking for a hands-on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses. They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises. Key Responsibilities Provide technical assistance to customers and act as a trusted point of contact for support matters. Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance. Manage incidents, requests and ongoing technical tasks through the Service Desk system. Provide customers with regular updates and ensure tickets are progressed within agreed SLAs. Escalate critical, complex or high-priority issues to Management when appropriate. Organise daily wor