Technical Solutions Engineer

Everseen : A leader in vision AI solutions for the world’s leading retailers. We are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments. What you will do Technical Support & Maintenance: Provide onsite and remote technical assistance and troubleshooting for platform users. Perform routine maintenance, POS integration, and issue resolution to enhance platform performance. Product Performance: Take ownership of platform performance, driving improvements through proactive monitoring and issue identification. Customer Engagement: Interact with customers to gather feedback, understand needs, and provide training. Tailor system settings and deliver technical