Quality Assurance Manager

Quality Assurance Manager – Client Retention Contract: Fixed Term until March 2027 Hours: Monday – Thursday (11am – 8pm) Friday (11am – 6pm) Location: Old Trafford, Manchester Salary: £35,000 base (£40,000 OTE) Oversee : Client and Product Implementation Reporting to: Head of Global Quality Assurance and Vice President of Client Support (Global) Job Role As a Quality Assurance Manager, you will oversee the development and delivery of a robust internal audit function that delivers value and best practice to the internal governance of the business. The Quality Assurance Team play a crucial role within the Client Services department. You will be responsible for reviewing all engagement with our client base, reporting effectively on processes, analysing the data and trends to ensure that quality standards are consistently met across projects and departments and identifying and implementing relevant process improvements. Your time will be mainly focused on the Client Retention department ho