VP - Customer Success & Account Management - SaaS

Headquarters: Remote URL: http://tourcc.com WHO WE'RE LOOKING FOR You are passionate about tech products & services and what it can accomplish. (Bonus: you understand the challenges our ideal clients face and are excited to be of service to this market.) In addition: • You have 9+ years of experience in a similar role, 3+ of which should be from a SaaS company. • You have a high level of attention to detail, and accuracy matters to you. • You are empathetic and have a real desire to help our customers reach their goals. • You have good taste: not necessarily a design background, but you know what good looks like (or simply how to rectify bad content, and teach clients good vs bad) • You can get excited about helping our users get the most out of our tools – including giving tough love when they are using them incorrectly. • You are driven, self-motivated, enthusiastic, have a "can do" attitude and a results-driven mentality with a bias for speed and action (while not missing the detail