Executive Director, Biotech Client Experience (Onboarding & Enablement) US

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description The Executive Director, Biotech Client Experience & Onboarding provides enterprise-level leadership for the Client Experience & Onboarding function, with accountability for shaping how Biotech clients are onboarded, launched, and transitioned from commercial pursuit through early lifecycle delivery. This role owns the global strategy, operating model, and performance outcomes for the function, directly influencing revenue realization, repeat business, startup quality, and cost-to-serve across Biotech Operations. The role carries full accountability for impact metrics , including authorization conversion, startup execution quality, and client satisfaction, and serves as the senior leader accountable for the Associate Director cohort’s performance, capability development, and succession readiness. The Executive Director operates with broad autonomy, sets functional direction, and partners with senior commerc