Pearson

Specialist, Service Management

Pearson • India

Job Description

Job Title: Specialist, Service Management Job Description – In this role, will be responsible for the daily administration, configuration, and support of our ServiceNow platform, with a specific focus on our HR Service Delivery (HRSD) module. This role aligns with industry titles such as ServiceNow Engineer, ServiceNow System Administrator, ServiceNow HRSD Administrator or HR Systems Administrator (ServiceNow) The Role: We are seeking a highly motivated and detail-oriented ServiceNow System Administrator to join our team. This role involves a mix of administrative tasks, development of new functionalities, and collaboration with various business stakeholders to ensure the platform effectively supports our HR operations. Key Responsibilities: System Administration & Maintenance: Facilitate and execute User Acceptance Testing (UAT) and Production Validation for biannual ServiceNow version updates. Perform testing of newly deployed functionalities to ensure they meet business requirements

Required Skills

Problem Solving Communication

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