Japanese Player support Tier 1

Description Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. Perform (JP-EN, EN-JP) language translation and proofreading where necessary. Respond and support players issues via chat and email, including but not limited to password resets and more. Business hours: 10:00-19:00 Full remote work within Japan Requirements Requirements Fluent reading and writing skills in Japanese (JLPT N1). Business level English Passionate about the video game industry. Strong logical thinking. Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment. Able to deliver excellent customer service via email and chat. Able to understand games from a gamer’s perspective. Capable of analyzing and solving information accurately and swiftly within guidelines. Possesses a team player mentality. *This position is only for applican