Customer Service Advisor

About BSI BSI Merch & Artist Services runs design, supply, fulfilment and e-commerce for artists and their labels and management. We build and run official artist web stores on Shopify for the UK and EU, ship from our warehouses in Leamington Spa and Berlin, and support album campaigns from pre-order through to release week, for artists including Franz Ferdinand, Kneecap, Frank Turner and We Are Palace. Every order through those stores is a fan buying something from an artist they care about. Customer Services is where that relationship is won or lost. The Role You'll answer customers across our artist stores, resolve order, delivery and returns issues end to end, and feed what you learn back to the wider e-commerce team so problems get fixed at the source. What we are looking for You bring professional experience in customer service, clear communication skills, and a practical approach to resolving support requests in a fast-paced environment. Key Responsibilities Customer support Res